Privacy Policy

Privacy Policy

Currumbin Valley Hideaway respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a booking, contact us, or stay at our property.

This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Currumbin Valley Hideaway
Currumbin Valley, Queensland, Australia

For privacy-related enquiries, please contact us using the details provided on our website.

2. Information We Collect

Identity Information: Full name, date of birth (where required), identification details (where required)

Contact Information: Email address, phone number, residential address

Booking Information: Arrival and departure dates, number of guests, special requests, payment details

Technical Information: IP address, browser type, device information, website usage data, cookies and analytics data

Communication Information: Enquiries submitted through our website, emails and messages sent to us, customer support communications

3. How We Collect Information

We collect information when you make a booking, submit an enquiry, contact us by email/phone/social media, subscribe to updates, visit our website, complete forms or surveys, or participate in promotions. We may also receive information from booking platforms, payment processors, and third-party service providers.

4. Why We Collect Information

We collect and use personal information to process and manage bookings, communicate with guests, provide accommodation services, respond to enquiries, improve our website and services, send booking confirmations and updates, meet legal and regulatory obligations, and prevent fraud and unauthorised activity.

5. Marketing Communications

With your consent, we may send promotional offers, special accommodation packages, retreat and event announcements, and news and updates. You may unsubscribe at any time.

6. Cookies & Analytics

Our website uses cookies to improve performance, understand visitor behaviour, enhance user experience, and measure marketing effectiveness. You can manage cookie settings through your browser. We may use Google Analytics, Meta Pixel, and other analytics tools.

7. Security Cameras

For the safety and security of guests, visitors, and the property, security cameras are installed in selected external areas. Cameras monitor outdoor access points, driveways, parking areas, and other external common areas.

Camera locations include:

• Driveway entrance
• The Shed area
• Car parking area
• Accommodation exteriors (Tiny Home, Studio, Sanctuary Dome, Rainforest Dome)

Your privacy is respected:

• No cameras are located inside guest accommodation (Tiny Home, Studio, Sanctuary Dome, or Rainforest Dome).
• No cameras overlook private outdoor bathing or relaxation areas.
• No cameras are located in bathrooms or private indoor spaces.
• Cameras operate 24/7 and record video only (no audio recording).

By entering the property, guests acknowledge and consent to the operation of these security systems.

Airbnb Disclosure: As required by Airbnb, we disclose that external security cameras are installed at the driveway entrance, car parking area, The Shed area, and exterior of the accommodation. Cameras operate 24/7 and record video. No cameras are located inside guest accommodation or private outdoor areas intended solely for guest use.

8. Payment Information

Payments are processed through secure third-party payment providers. Currumbin Valley Hideaway does not store full credit card details on its servers. Payment providers maintain their own privacy and security practices.

9. Disclosure of Information

We may disclose personal information to booking platforms, payment processors, website and technology providers, professional advisers, government authorities where required by law, and emergency services where necessary. We do not sell personal information to third parties.

10. Overseas Disclosure

Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure personal information is protected in accordance with Australian privacy laws.

11. Data Security

We take reasonable measures to protect personal information from unauthorised access, misuse, interference, loss, modification, and disclosure. However, no internet transmission or electronic storage system can be guaranteed as completely secure.

12. Access & Correction

You may request access to personal information we hold about you and request correction of inaccurate or outdated information using the contact details on our website.

13. Retention of Information

We retain personal information only as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, information is securely deleted or de-identified.

14. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. Users should review the privacy policies of any third-party sites they visit.

15. Children's Privacy

We do not knowingly collect personal information from children without appropriate parental or guardian consent. Parents and guardians are responsible for supervising children's use of our services.

16. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated revision date. Continued use of our website or services after changes are published constitutes acceptance of the updated Privacy Policy.

17. Complaints

If you believe we have breached your privacy rights, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). Further information is available at oaic.gov.au