Privacy Policy

Introduction

Currumbin Valley Hideaway
Operated by Aerroe Holdings Pty Ltd
Currumbin Valley, Queensland, Australia

Currumbin Valley Hideaway respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, make a booking, contact us, or stay at our property.

This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Currumbin Valley Hideaway is a boutique accommodation provider located in Currumbin Valley, Queensland, Australia.

The business is operated by Aerroe Pty Ltd.

For privacy-related enquiries, please contact us using the details provided at the end of this Privacy Policy.

2. Information We Collect

We may collect personal information including:

Identity Information

• Full name
• Date of birth (where required)
• Identification details (where required)

Contact Information

• Email address
• Phone number
• Residential or postal address

Booking Information

• Arrival and departure dates
• Number of guests
• Accommodation preferences
• Special requests
• Booking history
• Payment information

Technical Information

• IP address
• Device information
• Browser type
• Operating system
• Website usage data
• Cookies and analytics information

Communication Information

• Website enquiries
• Email correspondence
• Telephone enquiries
• Social media communications
• Customer support interactions

3. How We Collect Information

We may collect personal information when you:

• Make a booking
• Submit an enquiry
• Contact us by email, telephone, or social media
• Subscribe to updates or marketing communications
• Complete a form or survey
• Participate in promotions or special offers
• Visit and interact with our website

We may also receive information from:

• Airbnb
• Booking platforms
• Payment processors
• Technology providers
• Marketing platforms
• Third-party service providers involved in managing accommodation bookings

Where reasonable and practical, information is collected directly from you.

4. Why We Collect Your Information

We may collect, use, and hold personal information for purposes including:

• Processing and managing bookings
• Providing accommodation services
• Communicating with guests
• Responding to enquiries and requests
• Sending booking confirmations and updates
• Managing guest experiences
• Improving our website and services
• Conducting internal administration
• Preventing fraud and unauthorised activity
• Complying with legal and regulatory obligations
• Protecting the safety and security of guests, visitors, and property

5. Marketing Communications

With your consent, we may send:

• Promotional offers
• Special accommodation packages
• Retreat announcements
• Event information
• News and updates relating to Currumbin Valley Hideaway

You may opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly

6. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve website performance
• Understand visitor behaviour
• Enhance user experience
• Measure marketing effectiveness
• Analyse website traffic

We may use services such as:

• Google Analytics
• Google Search Console
• Meta Pixel
• Other website analytics and advertising platforms

You may manage or disable cookies through your browser settings.

7. Security Cameras

For the safety and security of guests, visitors, staff, and property, external security cameras are installed in selected locations around the property.

Camera locations may include:

• Driveway entrance
• Car parking areas
• The Shed area
• External accommodation access points
• Other external common areas

Airbnb Disclosure

As required by Airbnb and other booking platforms, we disclose that external security cameras are installed in selected external locations and may operate 24 hours per day.

No cameras are located inside guest accommodation or private indoor spaces.

By entering the property, guests acknowledge the existence and operation of these security systems.

8. Payment Information

Payments may be processed through secure third-party payment providers.

Currumbin Valley Hideaway does not store full credit card information on its own servers.

Payment providers maintain their own privacy, security, and compliance practices.

We encourage guests to review the privacy policies of any payment provider used during the booking process.

9. Disclosure of Personal Information

We may disclose personal information to:

• Airbnb and other booking platforms
• Payment processors
• Website hosting providers
• Marketing platforms
• Email service providers
• SMS providers
• Customer relationship management (CRM) systems
• Booking management software providers
• Technology service providers
• Professional advisers
• Accountants and legal advisers
• Government authorities where required by law
• Emergency services where necessary

We do not sell, rent, or trade personal information to third parties.

10. Overseas Disclosure

Some service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure personal information is protected and handled in a manner consistent with Australian privacy laws.

11. Data Security

We take reasonable steps to protect personal information from:

• Unauthorised access
• Misuse
• Interference
• Loss
• Modification
• Disclosure

Measures may include:

• Secure hosting environments
• Password protection
• Access controls
• Data encryption where appropriate
• Industry-standard security practices

However, no internet transmission or electronic storage system can be guaranteed as completely secure.

Nothing in this Privacy Policy excludes any rights or protections available under Australian law.

12. Access and Correction

You may request access to personal information we hold about you.

You may also request correction of information that is inaccurate, incomplete, out of date, or misleading.

Requests should be submitted using the contact details below.

13. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Provide accommodation services
• Manage bookings
• Meet legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

When information is no longer required, it is securely deleted, destroyed, or de-identified where appropriate.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, security, or policies of external websites.

Users should review the privacy policies of any third-party websites they visit.

15. Children's Privacy

We do not knowingly collect personal information from children without appropriate parental or guardian involvement.

Parents and guardians remain responsible for supervising children's use of our services.

16. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with an updated revision date.

Continued use of our website, accommodation services, or booking systems following publication of changes constitutes acceptance of the updated Privacy Policy.

17. Privacy Complaints

If you believe we have breached your privacy rights, please contact us so we can investigate and attempt to resolve the issue.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
https://www.oaic.gov.au